||2 of 3 people found the following review helpful.| A must read for all service managers and service providers.|By Richard G. Kahn|The book was recommended to me. I work for the company that the book deals with, in fact, I am a Technical Representative. That is the title of the job when I was hired 20 years ago. We now are called Customer Service Engineers, I still say Tech. Rep. I read the book and gave it to my manager to r|||"Orr's volume proves a rewarding read, one that underlines the importance of understanding the complex interactions of machines and humans, technology and culture in the twentieth-century workplace."―Amy Sue Bix, Technology and Culture
|"This bo
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from their daily lives. He characterizes their work as a continuous highly skilled improvisation within a triangular relationship of technician, customer, and machine. The work technicians do encompas...
[PDF.bb91] Talking about Machines: An Ethnography of a Modern Job (Collection on technology and work) Rating: 3.59 (708 Votes)
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You can specify the type of files you want, for your gadget.Talking about Machines: An Ethnography of a Modern Job (Collection on technology and work) | Julian E. Orr. A good, fresh read, highly recommended.
